Thank you messages to send after a job
Send a short, personal thank you within a few hours of finishing the job. Use their name, mention one detail of the work, and tell them how to reach you if anything is not right. Keep the review request or offer for a separate message a day or two later, so the thank you feels like a thank you. Copy-and-paste wording for text and email is below.
Why a thank you message is worth sending
Very few small businesses send one, so the ones that do are remembered. It also opens the door for the customer to mention a problem privately while it is small, and it makes the next message, asking for a review or a referral, feel natural rather than cold.
What to put in it
- Their first name
- One detail about the job, so it could not have been sent to anyone else
- An easy way to tell you if anything is not right
- Nothing else. No discount code, no newsletter link, no review link yet
Text messages for trades and home services
"Hi Sarah, thanks for having us today. The new boiler is all set up, and the paperwork is in the kitchen drawer. If anything does not seem right over the next few days, text me on this number. Mike"
"Hi Tom, thanks for showing me round this morning. Your quote will be with you by Thursday. Any questions before then, just reply here."
Text messages for salons, clinics and appointments
"Hi Amy, thank you for coming in today, it was lovely to meet you. I hope you love the colour. If anything feels off once you have washed it, message me and we will sort it. Jess"
"Hi Mr Singh, thanks for coming in this afternoon. As we discussed, avoid heavy exercise for 48 hours. If you have any questions at all, reply here and I will get back to you today."
Email for bigger jobs and projects
"Hello David,
Thank you for choosing us for the extension. It has been a pleasure working on it, and the team really enjoyed the project.
Your guarantee and the building control sign-off are attached. If anything needs attention, reply to this email or call me on my mobile and I will come back to you the same day.
Thanks again,
Rob"
When to send it
Within a few hours of finishing, while the job is fresh. A day or two later, send a separate short message asking for a review, using the wording in review request templates. A few weeks after that is the natural moment to ask for a referral. Three small messages, each doing one job, beat one long message trying to do all three.
Is this how it goes after a job in your business?
- You mean to send a thank you but the next job starts
- Customers only hear from you again when they need you
- You have plenty of happy customers but few reviews
- Nobody remembers who to ask for a referral
None of this is about effort. It is about the message going out without you having to remember it.
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Send me the free BlueprintLet the thank you send itself
Once a job is marked done, a system can send the thank you a few hours later, the review request two days later, and a check-in a few months after that, each with the customer's first name. You write the wording once and it goes out every time. We use GoHighLevel for this, together with automatic review requests and a gentle win-back message for people you have not seen in a while.
Want to see it running?
GoHighLevel is the tool we use for all of this in our own business. You can try everything on the 14-day free trial and judge it on results.
See how GoHighLevel worksThat button uses our referral link: we earn a commission if you sign up, it never costs you extra, and we say so right here because trust matters more.
Common questions
Should I send a thank you message after every job?
Yes, if you can make it personal. A short message with the customer's name and one detail about the job takes a minute and is remembered far longer than the job itself.
Should I ask for a review in the thank you message?
It is better to wait a day or two and ask separately. A thank you with a request attached reads as a request. Two short messages feel more genuine than one.
Text or email for a thank you?
Text for most small jobs and appointments, because it is read quickly and feels personal. Email for bigger projects where you are also sending paperwork, guarantees or a summary.
How soon after the job should I send it?
The same day, ideally within a few hours. The later it arrives, the more it looks like a mailing rather than a message from you.